About the ordering process
Why is my waybill number not updated?
Don't worry, it usually takes 3-7 days to update the tracking information on the website.
If I order today, how long will it take for my circuit board to be delivered?
We will send it within 3 working days after you place the order.
How long does it take for the board to arrive?
(The current delivery time is subject to the data provided by the logistics company)
America: 9-14 days
Europe: 12-20 days
Canada: 15-20 days
Western Australia: 13-17 days
South Korea: 5-7 days
Japan: Sign for 5- 7 days
Taiwan Province: 5-7 days
Singapore: 5-7 days
W: 5-7
days Ma: 7-10 days.
How to cancel my order?
You can email us (provide tracking) before we ship. Then we can process the refund. But once the order is shipped, we cannot recall the shipment, which is why we cannot cancel the order. We usually process the order within 3 working days.
Do I need to pay taxes?
1. If it is a whole board purchase, orders sent to the United States and the European Union will not be taxed. (Customers in New Zealand/Norway/Switzerland/Korea will charge tax)
2. If you purchase spare parts and ship them to EU/New Zealand/Australia, you need to pay tax.
Will I receive a tracking number?
Yes! After your circuit board is shipped, you will receive your tracking number. Please note that the tracking time shown on your tracking number is not accurate because we use a special shipping method. You can track your order on our website.
AIBEE electric skateboards are high-performance machines. Children under the age of 14 are not allowed to use or operate in any way, except under adult supervision.
Are electronic skateboards waterproof?
The circuit board has passed the waterproof test, which means that if there is some water in your production line, such as shallow puddles, drains or some sprinklers, the circuit board should be no problem. However, it is not recommended to ride when the ground is fully saturated.
When sliding, it is almost entirely dependent on friction, especially when sliding on electric skateboards. Sliding on wet surfaces can greatly reduce friction and cause great danger. Riding on wet roads may adversely affect you, your skateboard and the people around you.
What is the difference between the boards?
All AIBEEs use the same motor and ESC. For more information on the differences between our boards, please refer to our website and compare the specifications of the boards side by side.
What is the maximum rider weight allowed for AIBEE e-skateboards?
The maximum load of the AIBEE electric skateboard is 300 lbs (136 kg). For all our other boards, the weight limit is 265 pounds (120 kg).
Although our recommended limit is 220 lbs (100 kg). Anything over this weight will cause the circuit board to lose some torque and range. Higher weight will also put more pressure on electronic and mechanical components.
Should not stand in the middle of the deck.
Do I need to charge the battery when I receive the board?
Before riding the AIBEE for the first time, the battery should be fully charged. To protect the battery, it is not fully charged when leaving the factory.
How to adjust steering sensitivity?You can use a T-wrench to adjust the tightness of the nuts on the front of the truck. Loosen the nut to make the steering flexible. Tightening the nut will make the steering awkward.
Don't worry, it usually takes 3-7 days to update the tracking information on the website.
If I order today, how long will it take for my circuit board to be delivered?
We will send it within 3 working days after you place the order.
How long does it take for the board to arrive?
(The current delivery time is subject to the data provided by the logistics company)
America: 9-14 days
Europe: 12-20 days
Canada: 15-20 days
Western Australia: 13-17 days
South Korea: 5-7 days
Japan: Sign for 5- 7 days
Taiwan Province: 5-7 days
Singapore: 5-7 days
W: 5-7
days Ma: 7-10 days.
How to cancel my order?
You can email us (provide tracking) before we ship. Then we can process the refund. But once the order is shipped, we cannot recall the shipment, which is why we cannot cancel the order. We usually process the order within 3 working days.
Do I need to pay taxes?
1. If it is a whole board purchase, orders sent to the United States and the European Union will not be taxed. (Customers in New Zealand/Norway/Switzerland/Korea will charge tax)
2. If you purchase spare parts and ship them to EU/New Zealand/Australia, you need to pay tax.
Will I receive a tracking number?
Yes! After your circuit board is shipped, you will receive your tracking number. Please note that the tracking time shown on your tracking number is not accurate because we use a special shipping method. You can track your order on our website.
- About the board of directors
AIBEE electric skateboards are high-performance machines. Children under the age of 14 are not allowed to use or operate in any way, except under adult supervision.
Are electronic skateboards waterproof?
The circuit board has passed the waterproof test, which means that if there is some water in your production line, such as shallow puddles, drains or some sprinklers, the circuit board should be no problem. However, it is not recommended to ride when the ground is fully saturated.
When sliding, it is almost entirely dependent on friction, especially when sliding on electric skateboards. Sliding on wet surfaces can greatly reduce friction and cause great danger. Riding on wet roads may adversely affect you, your skateboard and the people around you.
What is the difference between the boards?
All AIBEEs use the same motor and ESC. For more information on the differences between our boards, please refer to our website and compare the specifications of the boards side by side.
What is the maximum rider weight allowed for AIBEE e-skateboards?
The maximum load of the AIBEE electric skateboard is 300 lbs (136 kg). For all our other boards, the weight limit is 265 pounds (120 kg).
Although our recommended limit is 220 lbs (100 kg). Anything over this weight will cause the circuit board to lose some torque and range. Higher weight will also put more pressure on electronic and mechanical components.
Should not stand in the middle of the deck.
Do I need to charge the battery when I receive the board?
Before riding the AIBEE for the first time, the battery should be fully charged. To protect the battery, it is not fully charged when leaving the factory.
How to adjust steering sensitivity?You can use a T-wrench to adjust the tightness of the nuts on the front of the truck. Loosen the nut to make the steering flexible. Tightening the nut will make the steering awkward.